Alfa

Mobile Services at the Lebanese-Syrian Border: Outages and Clashing Networks

In 2022, the Lebanese mobile network remains largely disrupted by power outages due to the shortage of diesel necessary to run standby generators. Service interruption has become a frequent occurrence in several regions, particularly border areas in the Bekaa and North Lebanon. In these border areas where the Lebanese and Syrian networks interfere with one …

Mobile Services at the Lebanese-Syrian Border: Outages and Clashing NetworksRead More »

Mapping the telecom outages in Lebanon

Report any telecommunications outage that happens in Lebanon by filling out this form. We will use this information to update the map. Lebanon is experiencing a financial crisis that is damaging all sectors in society, including telecommunications. In addition to an increase in power cuts across the country, SMEX has recorded outages that have specifically …

Mapping the telecom outages in LebanonRead More »

The Case of the Blocked Blogger: How the MoT continues to violate free expression in Lebanon

The blog-publishing service Blogger (*.blogspot.com) is blocked in Lebanon on the 3G networks of both mobile operators, Alfa and Touch. The Ministry of Telecommunications’ continues to block websites without warning, which constitutes a violation of citizens’ right to free expression and access to information. On June 2, we were alerted through a Facebook post  that …

The Case of the Blocked Blogger: How the MoT continues to violate free expression in LebanonRead More »

Two Years of Collective Punishment: Mobile Data Remains Inaccessible to Arsal Residents

Update: Mobile internet was restored in Arsal in September 2017, over three years after it was cut off, according to Arsal residents SMEX contacted. We have attempted to reach both mobile operators Alfa and touch to request more information about the resumption of mobile internet services in the town, but neither company has responded to …

Two Years of Collective Punishment: Mobile Data Remains Inaccessible to Arsal ResidentsRead More »

Why Boycott Lebanon’s Mobile Phone Operators, Alfa and touch?

A self-described independent youth movement is waging what it is referring to as a “polite struggle” (الكفاح_المهذب#) against state corruption in Lebanon, taking particular aim at the Telecommunications Ministry. Fed up with the high cost of cell phone services, online activists are calling for a one-day boycott of the two state-owned mobile phone operators, Alfa …

Why Boycott Lebanon’s Mobile Phone Operators, Alfa and touch?Read More »

Are Alfa and Touch violating user rights by imposing the national anthem ringing tone?

Last Friday, the Lebanese population woke up to the Lebanese national anthem as the new ringing tone for both national mobile network operators, Touch and Alfa. It turned out that this was in celebration of Independence Day, and that everyone would be forced to listen to it for the following three days. SMEX co-Founder, Mohamad …

Are Alfa and Touch violating user rights by imposing the national anthem ringing tone?Read More »

Alfa and Touch Boost Coverage at August 29 Protest

Feature image: The night before the protest, Alfa and Touch added more coverage. After having trouble accessing mobile networks during the August 22 #youstink protests in downtown Beirut, SMEX started a petition requesting that Alfa and Touch, Lebanon’s two mobile network operators, boost coverage in downtown for the planned August 29 protest, which was expected to …

Alfa and Touch Boost Coverage at August 29 ProtestRead More »